I ship via USPS, and like any shipping method, it isn’t perfect. Delayed and lost packages can occur.
If tracking for your package hasn’t updated in over two weeks, I can gladly contact the USPS to start a search for your package. Should the search ultimately conclude with your package being lost, I will issue a full refund. After the refund, if you still wish to have the item, please purchase the item again, and I will ship a new one to you.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 7 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
If you would like to exchange or return your item, please contact me within 14 days of delivery.
Exchanges for Unwanted Items:
Once I have received your unwanted item, I will ship out a new replacement! Unwanted items must arrive undamaged. Buyer pays for return shipping to me, and Buyer pays for the replacement shipping. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Exchanges will not be offered for items damaged by the customer.
Exchanges for Items Damaged on arrival:
Proof of damage must be presented before the exchange can be started. Once I have received your damaged item, I will ship out a new replacement at no extra cost! Buyer pays for return shipping to me, and I will pay for the replacement shipping. Exchanges will not be offered for items damaged by the customer.
Refund: Once I have received your unwanted or damaged item, I will issue a Full Refund! Unwanted items must arrive undamaged. If the unwanted item is not returned in its original condition, the buyer is responsible for any loss in value. Damaged items must present proof their item was damage when they received it. Buyer pays for return shipping to me. Refunds will not be offered for items damaged by the customer.
I aim for 100% Satisfaction! If you are not completely satisfied, please let me know as soon as possible and I will do my best to handle your request! Please see my refund policy if you wish for a refund or an exchange.
Aug 19, 2021
This pillow is so adorable! I love it Such a great collection for my other Sailor Moon items. There was no damage to my package.
Sep 21, 2020
Love it. But wished it was a bit bigger.
Dec 13, 2018
Pillows are beautiful, I thought they would be bigger. But I absolutely love them. You did such an amazing job. Thank you so much
Sep 2, 2016
A little smaller then expected but I still really love it and a great add to my Sailor Moon item collection (: Will buy from you again!